Online companies have acknowledged the importance and the effect of live chat on their websites and many of them have already implemented the tool. Besides offering this feature to clients, what counts the most is offering live chat agent training solutions to agents, so they know how to handle each inquiry and every conversation. This is part of a solid live chat sales strategy.

The timing for chat invitations pays a very important role. If a visitors is on the website, looking around for a couple of seconds, it means they need support and they want guidance before making a purchase. Thanks to analytics, it can be determined for how long the person has been on the website and chat invitations pop-up, engaging in conversation. These help transform browsing into making actual sales.

Live chat agent training solutions exist, as not all companies and not all agents know how to deal with customers and how to handle specific situations. There are many aspects that require learning and an expert working in the field is the most suitable to provide the needed support. For instance, chatting should be friendly and on a conversational tone. Short paragraphs are recommended in conversation, as long texts provide confusion, especially if it is a long pause between them.

There have been many studies conducted that show the importance of customer service and how consumers don’t make a purchase if they are not treated right and don’t receive the services they deserve. During a chat, it is easy to add a personal chat and you can use greetings and photos to let potential clients know that they are talking with someone genuine and not a robot. Having a live chat sales strategy at hand is the key to increasing sales and spreading a positive image.

Resource Box: Make your company’s goal to integrate live chat agent training solutions and see how revenue starts increasing. If agents are trained accordingly, customer satisfaction becomes greater. Luckily, you can count on this live chat sales strategy.